Privacy Policy

We may collect information that you voluntarily provide to us, including:

• Your name
• Phone number
• Email address
• Service address or location
• Vehicle year, make, and model
• Vehicle identification number (VIN), when provided
• Information about your windshield, glass damage, or requested service
• Appointment and scheduling information
• Insurance-related information that you choose to provide
• Messages, questions, and other information submitted through our website forms or AI-powered chatbot
• SMS consent and communication preferences

We may also automatically collect limited technical information when you use our website, such as your browser type, device type, IP address, pages visited, and other standard website usage information.

We may use the information we collect to:

• Respond to quote requests and customer inquiries
• Provide windshield repair, replacement, calibration, and related auto glass services
• Schedule and manage appointments
• Confirm service details
• Provide customer support
• Send service-related notifications and updates
• Communicate with you by telephone, email, or text message when appropriate
• Maintain customer records
• Improve our website, customer experience, and services
• Operate our website forms and AI-powered communication tools
• Protect against misuse, fraud, security threats, or unlawful activity
• Comply with legal and regulatory requirements

We only send SMS or text messages when the recipient has provided appropriate consent to receive those messages.

If you opt in to SMS communications from Immaculate Auto Glass Solutions, LLC, we may send messages concerning matters such as:

• Quote requests
• Appointment scheduling and confirmations
• Appointment reminders
• Service updates
• Technician or arrival information
• Responses to questions or customer-support requests

Message frequency may vary depending on your interaction with us. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance.

Providing SMS consent is voluntary and is not a condition of purchasing goods or services.

Your decision not to consent to text messaging will not prevent you from submitting a request through our website or obtaining services from us through other available communication methods.

Mobile information is not provided to third parties for their advertising or promotional activities.

We may provide information to service providers that perform operational or customer-support functions on our behalf when reasonably necessary to provide our services.

SMS opt-in records, mobile messaging consent, and the consent associated with originating text communications are not provided to outside parties for their independent use.

We use technology and service providers to operate portions of our business and website.

For example, information submitted through our website, contact forms, quote forms, chatbot, or communications may be processed or stored using customer relationship management, communications, hosting, analytics, automation, artificial intelligence, or related service providers.

These providers process information on our behalf to support functions such as:

• Customer relationship management
• Website operation
• Quote processing
• Appointment scheduling
• Customer communications
• SMS and telephone communications
• AI-assisted customer service
• Data hosting and security

Our customer relationship management and communications systems may include GoHighLevel and related communications infrastructure.

Our website may use artificial intelligence or automated systems to answer questions, collect information, assist with quote requests, route inquiries, or help schedule services.

Information that you provide through these systems may be processed automatically and may also be reviewed by authorized personnel.

Automated responses are provided for convenience and should not be considered a substitute for confirmation from a member of our team where confirmation is necessary.

Our website may use cookies, analytics technologies, and similar tools to operate the website, understand how visitors use it, improve functionality, and maintain security.

Your browser may allow you to limit or disable certain cookies.

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no internet transmission, electronic storage system, or communications platform can be guaranteed to be completely secure.

We may retain information for as long as reasonably necessary to:

• Provide requested services
• Maintain business and customer records
• Manage communications
• Resolve disputes
• Satisfy legal, accounting, insurance, or regulatory obligations
• Protect our legitimate business interests

You may contact us to request that we update or correct certain information you have provided.

You may stop receiving text messages at any time by replying STOP.

You may also contact us directly regarding communication preferences or privacy questions.

Our website and services are intended for individuals seeking automotive glass services and are not directed toward children under 13.

We do not knowingly seek to collect personal information from children under 13 through our website.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal obligations.

When we make changes, the updated version will be posted on this website with a revised effective date.

If you have questions regarding this Privacy Policy or our privacy practices, contact: